FAQ
Last updated: August 2, 2026
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, public holidays, customs checks, severe weather, or carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located outside Canada, including China. We use direct fulfilment to make order processing more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across Canada.
Do you accept returns?
Yes, Montrose Boutique Toronto offers a 30-day return guarantee on eligible items.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include:
- your full name;
- your order number;
- the item you wish to return;
- the reason for the return; and
- clear photos if the item is damaged, defective, or incorrect.
Once your return request has been approved, we will provide the correct return address and instructions.
Who pays for return shipping?
For change-of-mind returns, sizing issues, or unwanted items, the customer is responsible for the return shipping costs.
Approved returns must be sent to our designated returns warehouse in China. The return address will be provided after your return request has been approved.
If an item is confirmed to be damaged, defective, or incorrect, Montrose Boutique Toronto will cover the reasonable return shipping costs.
When will I receive my refund?
Once your return has been received, inspected, and approved, we will issue the refund to your original payment method within 10 business days.
Your bank or payment provider may require additional time before the refund appears in your account.
What should I do if my item is damaged, defective, or incorrect?
Please contact us as soon as possible at:
Include your order number, a clear description of the issue, and clear photos or video of the item.
We will review the issue and provide the appropriate next steps.