Terms & conditions
Last updated: August 2, 2026
These General Terms and Conditions (“Terms”) apply to purchases made through Montrose Boutique Toronto and are subject to the applicable laws and regulations of Canada and the Netherlands.
ARTICLE 1 – DEFINITIONS
In these Terms, the following definitions apply:
Consumer: A natural person who purchases a product for personal use and not primarily for business or professional purposes.
Day: A calendar day.
Business Day: Monday to Friday, excluding applicable public holidays.
Third Party: A person appointed by the consumer to receive an order.
Durable Medium: A method, including email, that allows information to be stored and accessed for future reference.
Return Period: The period in which the consumer may request a return under our Returns & Refund Policy.
Trader: Montrose Boutique Toronto, the store offering products through the website.
Distance Contract: A contract concluded electronically between Montrose Boutique Toronto and the consumer.
Product: A physical item offered for sale by Montrose Boutique Toronto.
Website: www.montroseboutique.com
ARTICLE 2 – TRADER IDENTITY
Trading name: Montrose Boutique Toronto
Website: www.montroseboutique.com
Email: support@montroseboutique.com
ARTICLE 3 – APPLICABILITY
These Terms apply to all offers made by Montrose Boutique Toronto and to every order placed through our website.
Before an order is completed, these Terms will be made available electronically. By placing an order, the consumer confirms that they have read and accepted these Terms, including our Returns & Refund Policy, Shipping Policy, and Privacy Policy.
ARTICLE 4 – THE OFFER
Product descriptions, photographs, prices, sizes, colours, and other information are presented as accurately as reasonably possible.
Colours and product appearance may vary slightly depending on lighting, photography, screen settings, and manufacturing differences.
Obvious errors, technical issues, or typographical mistakes do not bind Montrose Boutique Toronto.
Promotions and offers are valid only during the stated period or while stock lasts. Any discount or promotional condition will be displayed before purchase.
ARTICLE 5 – THE CONTRACT
A contract is formed when the consumer places an order, completes payment, and receives an order confirmation from Montrose Boutique Toronto.
An automatic order confirmation does not prevent us from cancelling an order in cases including:
- payment failure;
- suspected fraud;
- incorrect pricing;
- stock unavailability;
- incorrect or incomplete delivery information; or
- other circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been received, the amount paid will be refunded to the original payment method.
ARTICLE 6 – 30-DAY RETURN PERIOD
Consumers may request a return within 30 calendar days of receiving their order.
To initiate a return, the consumer must contact:
Once the return request has been approved and the return instructions have been provided, the parcel must be shipped within 7 calendar days.
All approved returns must be sent to our designated returns warehouse in China. The return address will be provided by our customer care team after the return request has been approved.
ARTICLE 7 – CONSUMER OBLIGATIONS DURING THE RETURN PERIOD
Products must be handled carefully and inspected only as reasonably necessary to determine their nature, characteristics, size, and fit.
Returned products must be:
- unworn, unused, unwashed, and undamaged;
- in their original condition;
- returned with all original tags and labels;
- free from makeup, perfume, stains, odours, and pet hair; and
- returned in their original packaging where reasonably possible.
A refund may be reduced or refused where an item shows signs of use, damage, washing, alteration, or excessive handling.
ARTICLE 8 – RETURN PROCESS
Consumers must contact Montrose Boutique Toronto at support@montroseboutique.com before returning any item.
Returns sent without prior approval, or to an address that has not been provided by our customer care team, may be refused or delayed.
Unless the product is confirmed to be defective, damaged, or incorrect, the consumer is responsible for:
- international return shipping costs to China;
- packaging costs;
- customs duties;
- import or export taxes;
- tariffs or brokerage charges; and
- any other costs connected with the return shipment.
Returns must be sent using a tracked shipping service. The consumer must retain the tracking number and proof of postage until the return has been processed.
Montrose Boutique Toronto is not responsible for return parcels that are lost, delayed, damaged, refused, abandoned, seized, or held by customs during return transit.
Products that do not meet the return conditions may be refused.
ARTICLE 9 – REFUNDS
Once a returned product has been received and inspected at our designated warehouse, an approved refund will be issued to the original payment method within 10 business days.
The consumer will receive an email after the return has been processed.
The time required for the refund to appear may depend on the consumer’s bank or payment provider.
Original shipping charges, return shipping costs, customs charges, duties, and taxes are non-refundable unless the item was defective, damaged, or incorrectly supplied.
ARTICLE 10 – EXCLUSIONS FROM RETURN
The following products cannot be returned unless they are defective, damaged, or incorrect:
- underwear and lingerie;
- bras where protective packaging or hygiene seals have been removed;
- swimwear where hygiene seals have been removed;
- earrings and pierced jewellery;
- cosmetics and personal-care products;
- personalized or customized products;
- gift cards;
- products clearly marked Final Sale before purchase;
- products returned outside the applicable return period;
- products returned without prior approval; and
- products that are worn, washed, damaged, altered, stained, or missing their original tags.
Products purchased during a promotion or Clearance Sale remain eligible for return unless they were clearly marked Final Sale before purchase.
ARTICLE 11 – PRICING
Prices are displayed in Canadian dollars (CAD) unless otherwise stated.
Applicable taxes, shipping charges, and other costs will be displayed during checkout before the consumer completes payment.
Prices and promotions may change at any time. Changes do not affect orders that have already been accepted.
ARTICLE 12 – DELIVERY
Orders are normally processed within 1 to 3 business days after confirmation.
Once an order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may be affected by:
- carrier delays;
- customs inspections;
- severe weather;
- busy promotional periods;
- public holidays;
- incorrect address information; or
- circumstances outside our reasonable control.
Orders will be delivered to the address entered by the consumer during checkout. The consumer is responsible for checking that the delivery information is complete and accurate.
Risk of loss or damage transfers to the consumer when the order has been delivered to the stated delivery address.
ARTICLE 13 – DEFECTIVE OR INCORRECT PRODUCTS
Products should be free from manufacturing defects and correspond reasonably with their description.
If a consumer receives a defective, damaged, or incorrect product, they should contact us as soon as possible at:
The message should include the order number, a description of the issue, and clear photographs or video.
Where the claim is approved, Montrose Boutique Toronto may provide:
- a replacement;
- a full or partial refund; or
- another appropriate solution.
Montrose Boutique Toronto will cover reasonable return shipping costs when an item is confirmed to be defective, damaged, or incorrectly supplied.
This does not cover damage caused by misuse, improper care, normal wear and tear, or accidental damage after delivery.
ARTICLE 14 – PAYMENT
Payment must be made in full when the order is placed.
Available payment methods will be displayed during checkout and may include major credit cards and supported express-payment methods.
Payments are processed securely through third-party payment providers. Montrose Boutique Toronto does not generally store complete payment-card details.
ARTICLE 15 – PERSONAL DATA AND PRIVACY
Montrose Boutique Toronto collects and processes personal information in accordance with its Privacy Policy and applicable privacy laws, including PIPEDA and the GDPR where applicable.
Personal information may be used to:
- process and fulfil orders;
- provide customer support;
- process payments, returns, and refunds;
- prevent fraud;
- improve our website and services; and
- send marketing communications where permitted.
For further information, please review the Privacy Policy available on our website.
Privacy-related questions can be sent to:
ARTICLE 16 – COMPLAINTS
Complaints should be submitted to:
The consumer should include their full name, order number, and a clear description of the complaint.
Montrose Boutique Toronto aims to respond within 14 days. If additional time is required, the consumer will be informed.
ARTICLE 17 – GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the Netherlands.
This choice of law does not remove any mandatory consumer rights or protections that apply to consumers in Canada.
Consumers are encouraged to contact Montrose Boutique Toronto first so that both parties can attempt to resolve the dispute directly.
If a dispute cannot be resolved, it may be submitted to a court with jurisdiction under applicable law. A contractual choice of law cannot necessarily deprive a consumer of mandatory protections that would otherwise apply.
ARTICLE 18 – CONTACT
For questions about these Terms, orders, deliveries, returns, or refunds, contact:
Montrose Boutique Toronto
Website: www.montroseboutique.com
Email: support@montroseboutique.com